Saturday, December 18, 2010

ERP for SME - Small and Medium Enterprises

In the beginning ERP was considered out of reach by almost all the companies of SME sector and as a tool of fortune 500 companies who could spend huge sums of money on purchasing the software, installing robust IT infrastructure and could dedicate manpower, time and money for its implementation. But with the change in time and with rise of more and more ERP solution providing companies the upper market got very competitive, now to grow and bear the growing expenditures the software companies have developed marketing strategies to target mid and small size market. This has initiated change in the design and structure of present day ERP to suit to the needs of SME market.

As it is easily understandable that the benefits of ERP are more realistic and practical to SME than large companies, as large companies can invest money and manpower to find out an alternative way of doing tasks, such cushion is not with SME, the biggest disclaimer is the amount of money a mid size company have to invest to get the benefits of ERP. So the ERP solutions for SME need to be cost effective and easy to implement. The professional services which a large organization can avail a small or mid size company may not be able to. More cost effective ERP software with less complex implementation process is the most suitable option for SME.

Low cost of implementation alone cannot get ERP solution down the throat of SME market. Some of the mid size companies might be small in size and business, but they might be working in the market for quite some time. And it has been noted, in most of the cases, that such companies have number of different types of systems working simultaneously in one organization. When ERP is implemented all of those systems either need to be integrated with the ERP or the old data has to be converted according to the format and design required by the ERP to understand, for smooth and trouble free transition and working. This calls for a flexible architecture of ERP software which should be able to integrate with different software, platforms and operating systems.

Most of the SME would like to deploy ERP in a step by step process where they will switch over one module after another, this makes the process easier and less cumbersome. To target SME market companies have started offering ERP software in suite, which allows the buyer to purchase one application with complete functionality of a particular department of organization like SCM, CRM, Financial management etc and with smooth and easy integration facilities with other applications. Instead of buying whole ERP for the organization switching over in steps is more attractive for SME units.

Hosted ERP, cloud computing, SaaS models have been promoted by almost every ERP company and with a primary aim of attracting more clients from SME sector. These models take away most of the worries and deterrents of companies from SME market regarding ERP implementation and cost. The availability of top ERP solutions in such models has been the major factor that has played its role in making ERP popular in SME market.

Read about ERP Selection for SME. Also know the ERP Software Benefits.

ERP Software Companies - SAP, Oracle, Infor and Microsoft

With growth in the popularity of ERP software more and more companies have come up with the plans of owning ERP for their organization, this led to more software companies jumping in the market to fill in the demand with industry specific, solution based and economical ERP solutions.

SAP was established in 1972 in Germany and is largest software service provider in the world today, initially SAP’s ERP solutions were robust and costly and were stamped as solutions for fortune 500 companies only. Today latest version of SAP ERP is SAP ECC 6.0 which was previously named as SAP R/3, other products for mid size and small companies are SAP business one and SAP all in one. These all are part of SAP business suite, SAP business by design is in software as service model for providing hosted ERP solution to its clients.

Oracle Corporation famous for its database and hardware solutions today provides suite of business applications which can perform tasks like CRM, SCM ERP and financial management. Oracle comes with few solutions like Oracle E-business suite, Peoplesoft, JD Edwards enterprise one, JD Edwards world and Siebel. Oracle has made number of famous acquisitions which has improved the versatility in its solution list. The company gained third biggest revenue after Microsoft and IBM and provides services like consulting, training, SaaS and support.

Infor Global Solution is another big player of ERP market established in 2002 with the name of Agilisys in USA, later after acquisition of Infor Global Solutions the company changed its name to its present name. Infor apart from ERP solutions provide number of specific solutions for SCM, CRM, Enterprise asset management, Work force management, Product management, PLM, HCM and Financial management. Industry specific solutions like for Public sector and Hospitality industry also gives Infor a unique identity in the market. Infor ERP solutions have been very popular in manufacturing industry because of its support for all types of manufacturing methods lean, discrete and process.

Microsoft Corporation has four ERP products which have been enhanced and developed after acquisitions which Microsoft made. Microsoft GP, NAV, SL and AX are four ERP solutions along with CRM, all the ERP solutions have almost similar modules and effort was made by Microsoft to merge them to form a single ERP solution which failed.

Companies like Epicor have also worked out a place for themselves amongst the big players of the ERP market by providing economical and solutions focused for particular business areas. Epicor comes with number of enterprise solutions for mid size and small companies like supply chain management which includes support to other areas like customer relationship, supplier relationship and supply chain execution. Other offerings from the company cover areas like human capital, retail, service and IT services management. Epicor tried to unify all the solutions in Epicor 9 to provide one single solution but this product needs some more enhancements for proper functioning.

Netsuite is world's leading hosted ERP service provider, though company mainly focuses on mid size market and has chunk of its clientele from this sector but has launched Netsuite Global one which supports divisions of large organizations and companies with many subsidiaries and divisions by features like consolidation, multi-currency, and languages.

There are numerous other small and big ERP solution providers like Sage, Syspro, Ramco, Intacct, Lawson Software, Baan etc playing an important role in developing the ERP market.

Read about Selection of ERP Software. Also know about Selection of ERP Vendors.

What Is ERP - Difference Between ERP and Other Simple Software

Enterprise resource planning technically is a type of software, the only difference between ERP and other simple software is that ERP is not for one module or section of organization but for whole, it integrates the entire functioning of the organization to make it work as a unit. ERP software integrates all the aspects of business by one single application with single data repository and allows communication and transfer of information from one module to another in real time. This software also comes equipped with latest analytical tools to workout the meaning hidden in the data. It cuts down the need of manual interference in most of the repetitive tasks to bring down cost of working and speed up the processes, eliminating chances of mistakes to a large extent.

It has inbuilt functionality for core business processes with all the features and facilities required, but can be customized to exactly suit to the requirements of the user. Basically ERP software’s job is to facilitate the flow of information from one process to another within the boundaries of the organization and establish close connection with other business partners like suppliers and customers.

Present ERP has evolved itself from MRP, material requirement planning. MRP and MRP II were developed for resolving the problems of material requirement and production and planning of manufacturing units. Later when need for integration of other departments for better functioning and requirement of capacity planning of the organizations became a part of software activity, it gave rise to enterprise resource planning. The software capable of handling basic activities of five main aspects of businesses like financial management, supply chain management, manufacturing, customer relationship management and sales and marketing through a single application or set of applications integrated together to transfer information in real time and using single database for data retrieval and storage, providing flexible reporting tools and analytical tools with facilities to view data in consolidated form, qualifies as ERP software.

Enterprise resource planning software is a robust application as it has facilities to support many industries, different processes in those industries and provide industry specific solutions. It standardize processes to match international and industry standards but since no two organizations work exactly in the same way even if they are in same industry hence no ERP software can fit in every company’s requirements as it is. This calls for some changes in the present system of working of the organization and customization of ERP to meet at a point where they can compliment each other perfectly. This process is done during the implementation of the ERP and because of this implementation of ERP becomes very important and time and money consuming.

Just managing the requirements through ERP is not the only step that is taken in its implementation, training of staff to make them able to use the software and carry out their daily tasks independently and making the top management aware about all the features of the software for better working is also an important step of the implementation process of ERP. ERP software integrates the whole system in other words it brings all the departments under one roof, it redefines boundaries within the organization of all the departments and allows transparent working throughout the organization. Provide real time updates of the inputs from every point of entry to help in smooth and easy management.

Know What Is ERP and its fundamental concept. Also know about Web Based ERP.

Difference Between ERP Software and CRM

Enterprise resource planning is fully integrated software that has functionality for all the core aspects of business and integrates all the departments of the organization while customer relationship management application or software focuses on the activities related to customers like, quotes, contracts, service, reminders, service reminders etc. ERP ensures better and real time integration and communication between all the departments of the organization for increasing profitability while CRM enhances customer relationship management, acts as a front desk of the organization and an information center for sales people. Some critical information which can be very useful for the sales people but may not be available at the right time due to slow processing of the data is avoided with the use of CRM software.

CRM software alone may not be the solution for all the problems necessary to be resolved for better business. That is where ERP comes in, its capability to bring the other modules of the organization like manufacturing, product development, marketing, warehouse, inventory etc under one umbrella provides the link to CRM application to look into the organization for updated information to provide it to its user. If an organization uses CRM with ERP, for every new order the CRM application can communicate with the warehouse for the availability of the required stocks and if ready stocks are not available then with the production module to check its availability at the earliest and can provide its customer the exact shipping date of the product at one instance. Whole of this activity can be done without any manual interference which not only saves valuable man hours but organizations can be assured of 24 hours working and support to their valuable customers.

ERP and CRM software can work independently too but together they provide the edge which an organization needs to increase its business. The enhanced and proper working within the organization and real time complete information to the sales people can help them in generating the new business. Not only for new business these two software together also help in better customer retention for regular business. CRM can help in making customer aware about new products, its qualities and comparisons which can make the task of sales people easier. For service based industries CRM can be more than simple software as it can ensure prompt and timely services with regular reminders and can provide to staff the necessary details of previous calls and support given to a particular customer.

Customer feedbacks, inquiries and complaints are always in the form of unstructured data but it can be an extremely valuable source of information and basis of the organization’s new strategy and planning to have more and more satisfied customers. CRM software can transform this data into valuable information without any manual interference and time wastage. This information supplied to the management can be used to make changes in the organizations working and can be easily implemented with the help of ERP software.

CRM and ERP software are complimentary to each other and can work together for better business management of the organization in any industry. Some ERP software come with inbuilt CRM module in the main application while most of the ERP software provide this software as separate module which can communicate with different ERP software. Read about CRM Trends In India. Also read CRM Best Practices.

SAP R/3 Architecture - Benefits of This Architecture

As the client-server technology became popular amongst ERP developers SAP launched its SAP R/3, in this, R stands for real time data processing and 3 stands for three tier architecture. Due to use of this technology this version of SAP ERP was compatible with multiple platforms and operating systems. The latest version of SAP ERP is SAP ECC 6.0 which is successor of R/3 architecture.

Previously ERP software use to run on 2 tier architecture comprising database or server and client. This not only slowed the processing but limited the number of users. In big organizations which are working at different locations and with large number of employees such an application was very problematic. The three tier architecture provided a layer in between client and server to streamline the queries fired from client to database and the output send from database server to the client. The SAP R/3 was based on this technology which made it usable by any number of users without any negative effect on its processing speed and response time.

SAP R/3 architecture is based on application server, database server and presentation server, the application server is the third layer which was added to the previous two-tier architecture to make it three-tier architecture. The presentation server of SAP R/3 works as GUI and is an application called as sapgui.exe. This application is installed at the client system which takes the input and sends it to the application server which processes the requests and revert back the results or the output of the input.

The application server consists of executable applications developed in ABAP. Services are distributed on many application servers and a message server helps in maintaining communication between many application servers. This design helps in distributing the workload according to the availability of the server with every new user. All the requests made by the client after getting processed by the application server are transferred to database server which then carries out the tasks like data storage, retrieval and modifications. The output is then sent back to application server which is processed and passed to the presentation server in SAP R/3 architecture.

The benefit of this architecture, apart from number of users and speed, was the integration of other modules with key and frequently used modules. The key modules of the company were at the one place while all the activities within those modules could be reflected in other related modules in real time. This also immensely improved the performance of reporting and analytical tools and management of different divisions working at different locations. Large organizations could install this ERP which would work as an independent application for the division and could also provide consolidated view of the whole organization at the highest level in real time.

The cross application functionality and enterprise-critical distributed IT system helps in managing business workflows even at the divisional level which makes application extremely user friendly. It provides easy and perfect integration with other popular non-SAP products. It can comply with different levels of IT infrastructure in contrast with SAP R/2 architecture which used to run on mainframe systems.

Read more about SAP R/3 Architecture. Also read about SAP Business One In India.

Future of Enterprise Resource Planning Software - ERP

ERP software, in the beginning were intended to provide enterprise wide solution for all business activities with single application and single data repository, but today ERP is headed towards another direction and may start appearing quite different in near future. SAP and Oracle have been the giants of ERP industry and even these companies have shown clear signals of changing their strategy and planning to provide more practical solutions to their customers rather than sticking to the old theory of ERP software.

The change which ERP software seems to adopt in near future is to have more modular approach than striving to resolve the problems of businesses with one single application. In the effort of providing one single application with all the functionality for all core business aspects ERP software have become more robust and thereby more and more complex and costly to implement. Today many companies use big ERP software at their head offices and small, easy to implement 2 tier software at work locations, these software are from different companies so sometimes problems with integration and communications arise, but companies manage such issues because they are manageable and inflict much lesser expenses and time wastage than implementing a big ERP at each location.

Fabricated ERP solutions with set of applications where each application having deep functionality for a single business aspect like HCM, CRM, SCM, Financial management etc with complete and easy integration facilities with other applications is the future form of ERP. This gives user the leverage to switch onto ERP with step by step approach and also does not require dedication of all the human and financial resources for ERP implementation. Such a suite will have more solution oriented applications and since all the applications will interact with one data repository and will also be able to communicate with each other in real time so all the benefits of ERP software which were perceived at the beginning will remain intact.

ERP solutions inclined and equipped with more and more e-commerce facilities and tools shall come up in near future. The availability of this feature in ERP software has opened up gates for midsize companies to make their presence felt in the global markets and in order to attract more and more users from this sector, e-commerce facilities shall hold the prime place in all the ERP company’s marketing and designing strategies in future.

Hosted ERP, cloud computing, on demand and SaaS were all introduced in order to capture mid size and small sector companies by providing economical and easy to use solutions. The time and money involved with on-premise ERP software scared SME for opting for ERP solutions despite of its huge benefits, with these solutions minimum IT infrastructure is required and very less time is needed for implementation, this gives SME companies an ideal solution to utilize ERP benefits for growing and expanding their business. Such offers with more eased out licensing models and facilities are expected in future to attract more and more small and midsize buyers. Strong data security features and advanced ways of keeping backup of the user’s data will also come up to increase trust and credibility of such solutions even in the eyes of large organizations.

Read more about Future of ERP Software. Also know the Future Trends for ERP.

ERP Navision - Microsoft Dynamics NAV ERP Software Review

In 2000 Navision software merged with Damgaard to form Navision Damgaard A/S which was later named as Navision A/S, this company was taken over by Microsoft and released ERP solution branded as Microsoft Dynamics NAV in 2005. Apart from Dynamics NAV, Microsoft has three other ERP solutions GP, SL and AX and a CRM solution. Microsoft took up an ambitious project to unify all the four ERP solutions to give one compact single solution which has been called off recently due to disappointing results, now Microsoft is supporting and enhancing all the four solutions.

Microsoft Dynamics NAV ERP is more suitable to distribution and wholesale industry which needs industry specific solutions for efficient working. For distribution industry it comes loaded with latest features like item tracking and automated data capture system. It is also suitable for companies in cross-border business with facilities to handle multi-currency transactions, multi-language support and features in financial management for consolidation of data of different divisions and subsidiaries.

Business analytics for Navision ERP supports online analytical processing services with interactive graphical representation of key performance indicators and trends and patterns of the market. Navision ERP software's system management application provides facility to design forms, customize access to menus and other functionalities according to the roles and responsibility, it also allows the administrator to specify rights to access for subsidiaries and employees for smooth functioning and data security. Even internet access can be monitored by the administrator.

It uses SQL server as a database but can also work with a native database server called as classic, however SQL is more capable in handling large data and comes with advanced facilities for writing procedures. ERP Navision comes with a solution set which is for enhancing its capabilities and applications can be written in Pascal like language, this makes Navision ERP easily customizable software. There is no need for separate procedures for handling the database, the application itself can handle the interface and the database which reduces the time in customization compared to other ERP solutions.

Apart from distribution and wholesale this ERP product of Microsoft family has features for Financial management, Human capital management, supply chain management, supply chain analytics, customer relationship management, E-commerce, manufacturing and flexible reporting and analysis tools. These features make it a complete ERP solution and suitable one for mid sized companies. Navision ERP comes with more economical licensing offers as compared to other ERP software's with similar features and facilities. Its scalability has been appreciated by its users too and can grow according to the growing needs of the organization, upgrades are well supported by Microsoft.

Like other Microsoft ERP solutions Navision too is tightly integrated with other Microsoft products like MS-office and Excel which makes it easier to use. As well as Navision ERP integrates easily with other non-Microsoft products and popular software which are commonly used by the companies for specific solutions. Microsoft provides vertical solutions to many industries by means of its other products, easy and smooth connectivity of Navision ERP with such products now and in future also makes it more useful ERP than others.

Read more about Microsoft Dynamics NAV Review. Also read the Definition of ERP.