Wednesday, November 3, 2010

Failures of ERP Software Project and How to Avoid It

There have been many instances of failure of ERP projects associated even with big vendors and professionally run companies. It is easy to understand that project of this magnitude involves lot of complexities and makes it prone to mistakes which leads to its failure. Apart from this even established and reputed vendors and ERP companies hesitate to discuss about the reasons and chances of ERP failures which does not work well for the success of the project as a whole because the purchasing company does not have sufficient information about the implications of ERP.

Generally selling and buying companies most of the times are involved in the discussions which include the details of benefits of the new system. Sometimes benefits are blown out of proportion which suppresses the discussion about the pitfalls in the ERP implementation. To avoid this and have a realistic picture of the whole project the top management of the company needs to work upon the project and gain necessary details about the best practices of ERP implementation, past experiences and performances of the vendor as well as the companies who were able to install ERP successfully. This also saves the company from getting too much dependant on the consultants for executing the project. The best teams for ERP execution can be build by including most of the team members from the organization, as these people understand the company better than anyone else, too much reliance on external support and guidance increases chances of ERP failure.

Companies also fail to select the proper time for ERP implementation or they take up huge projects between implementation, such decisions distract and over burden the staff to cause ERP failures. Improper change management also accounts to number of ERP failures, most of the time in a hurry companies overlook or ignore the psyche of their own employees and try to follow the popular way of implementing ERP rather than following the most suitable way according to the culture of their own company. Such a situation creates confusion and leads to lack of trust on the new system to cause its failure. The demonstration of the proposed system shall be done according to the ‘to be’ document of the project and on the real data, this helps in knowing that how well vendor has been able to understand the company’s business and working style. If vendor is not having complete knowledge of present system it may not be able to provide a successful solution.

Choosing right approach is also very important, in order to make changes in the present business processes easily acceptable to the employees, companies employ bottom up approach, which has never succeeded so far, the whole project and each and every process shall be viewed as a top management priority. Selection of proper ERP software and implementation strategy remains important for every ERP project, ERP requiring too much customization to fit in or company adopting unsuitable strategy for implementation, can cause ERP failures. Training and knowledge transfer are also important steps those play an important role in the success of ERP implementation and ignorance or lack of sufficient concentration on these activities can cause ERP failure.

Read about Causes of ERP Failure. Also read about ERP Project Management.

Netsuite ERP Software - Largest Service Provider for SaaS Model

Netsuite is the biggest ERP software provider in software as a service model. The company initially was named as Netledger but now it provides hosted ERP solutions for mid size and divisions of large companies mainly. The cost of ERP solutions is quite low as compared to other solutions in the market which gets it in easy reach of mid size companies. It has rich functionality in terms of accounting as company initially was providing accounting solutions and can support functioning of large organizations too.

Netsuite provides ERP solution by one integrated software suite, it covers business activities like Financial management, ERP, CRM, Order management, Inventory/Shipping/fulfillment, Material requirement planning and E-commerce. Largely Netsuite ERP solutions are more suitable to fulfill the requirements of mid-size companies but with the latest launch of Netsuite Oneworld solution it has provided solutions for the companies running many divisions and subsidiaries and provides consolidation facilities for financial data. This web based solution works seamlessly to handle multiple business units from one single Netsuite account with different sets of taxation rules, languages and currencies.

Accounting features of Netsuite ERP are very strong and versatile as company leverages its vast past experience of developing accounting systems. Accounts receivables in particular have variety of features which can handle all the activities from availability to shipping and raising invoices easily.

It also provides easy navigation and shifting between roles and number of reports to provide deep analysis of the functioning. The web based solution saves large investment made for IT infrastructure in other on-premise models of ERP solutions, the applications are integrated seamlessly to provide real time transfer of information across the whole organization and saves the data in one single repository. It also supports E-commerce activities which gives users web presence to extend their reach and provide more prompt and dependable services to the existing clients. The CRM solution has all the features to cover customer relationship activities, sales force automation and role based dashboards to executives and management.

Mid size organization leverage facilities provided in the Netsuite ERP at minimum possible cost and without investing in IT infrastructure and going through rigorous implementation process, this feature has given it a clientele of more than half a million. Netsuite ERP is supported by range of partners or vendors with suitable training and tools to customize ERP according to user needs. Netsuite has recently announced some new features to be incorporated in the on-demand ERP these are like advanced billing, advanced budgeting, revenue recognition, allocation, inventory re-ordering, lot tracking and advanced inventory commitment. Time to time additions of new features not only makes it a versatile ERP but also improves its credibility in the market.

Scalability and navigation has been in question since the beginning though financial module provides excellent navigation but other modules lack in similar convenience. The backup facilities of the application are also less dependable as it is supported by the third party. Licensing norms need to be more economical as any user opting for other application does not get any extra benefit and miscellaneous charges charged every month also increase burden on the user.

Read information on the different Types of ERP Software. Read review on Netsuite ERP Software, advantages and disadvantages.